Bake The Cakes, Make The Shoes, Clean The Floors

When we first open our businesses we have enough energy to do every task imaginable. You can call this the "honeymoon phase".

That can last a year or maybe in even several years, but at some point, reality is going to set in that you can no longer do all this on your own.

There's a simple task that can get you moving in the right direction. My mentor had me do it, and his mentor had him do it. It's called "Roles and Tasks".

Get out a blank piece of paper.

On that paper you're going to go about your daily tasks and every time you do something, write that task down and put a line under it. Now, under that task you're going to write in detail everything that task involves (8-12 things) and how long it takes you. An easy example is how you open the gym, e.g.

First Open

• Unlock front door
  
• Turn on heat or AC (depending on season)
• Turn on gym and lobby lights
• Turn on desk light
• Turn on lobby music
• Make coffee
• Spot check/clean lobby and bathrooms (restock if needed)
• Salt and shovel sidewalk (if necessary)
• Check answering machine for phone messages
  

The next process is putting a dollar amount on each role. For example, we clean our bar area every day. It took me 2.5-3 hours to vacuum, sweep, mop and put everything back. The role is 12-15 hours a week. I put a dollar value between $10-13 an hour. We now have the Role of "Bar Area Cleaner" with a detailed playbook on how to do it.

You can do this with every task in your gym. Leave no task undocumented. By doing this you have just created multiple Roles in your business and exactly how to do them. You can then begin hiring them out with the best candidate and you have a playbook for your entire operations.

Having the Roles and Tasks spelled out also helps with staff contracts and lets employees know they are doing their job correctly. Furthermore, this makes performance reviews clear cut.

If you have any questions, always feel free to reach out.

Cheers,